U.S. Department of State

• Sam Bebee, Team Supervisor  Karla P. Williams, Team Lead
  --Africa (AF), East Asia and Pacific (EAP), and Near Eastern (NEA), Western Europe (W-EUR), Eastern Europe (E-EUR), Central Asia (CA), South and Central Asia (SCA), and Western Hemisphere (WHA)

Questions and requests can also be addressed to:  

     Office of Allowances
     Room L314, SA-1
     Bureau of Administration
     U.S. Department of State
     Washington, DC 20522-0103

Many questions can be answered faster using these self-help resources:

• Frequently Asked Questions by Allowance Type
• Survey Status by Post (OpenNet only)
• Foreign Per Diem Rates; Other Foreign Allowance Rates by location, type and custom search
• Domestic Per Diem Rates or Non-Foreign Per Diem Rates

We often receive questions that can be better answered by another Department of State office:

• Technical eAllowances software help: Open a Ticket (OpenNet Only)
• Travel Orders (What's authorized, & requests for amendments): Contact your GTM Assignment Technician
• Travel and Transportation Policy: Contact TransportationQuery@state.gov
• Pay Questions: Check Ask GCFS or contact PayHelp@state.gov      
• Separate Maintenance Allowance (request and approval): Contact your bureau's SMA coordinator
• Claims:  Contact EmployeeClaims@state.gov
• Temporary housing for training at FSI or pre-departure from Washington:  Check PCS Lodging Portal or contact GTMPCSLODGING@state.gov or FSITravelCenter@state.gov
• International and Domestic Move Information: It's Your Move (under Transportation A-Z; Opennet only)
• General Admin Questions: Check Ask Admin
• Retirement Questions: Check Ask RNet
• GTM Questions: Check Quick Links/Ask GTM at the GTM Portal
• PCS travel with pets: FSI Transition Center--Traveling with Pets

Employees of other Federal agencies:

We are happy to assist you as well, but first check your own agency's implementing regulations for guidance on a specific allowance and contact your agency representative.  For DOD civilians as well as uniformed personnel, check here: https://www.defensetravel.dod.mil/site/contacts.cfm

Contractors and other NGO employees:

We cannot answer questions related to contractors, since they, as NGO employees, are not directly covered by the Standardized Regulations.  They should review their contract and communicate directly with the contracting representative for assistance with questions on allowable expenses. Other NGOs' employees should check on allowances policy with their management.